Director, Customer Experience | Southwest Airlines

2017 -

 

Design and deliver Customer technology solutions to improve satisfaction and reduce cost in airports and contact centers; responsible for Customer Experience strategy at #1-ranked airline for Customer Satisfaction.

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Chief Operating Officer | Elemetal

​2016 - 2017

 

Leadership team member working in concert with the CEO to identify, assess, and develop opportunities to grow integrated manufacturing company with businesses in the Americas and Europe.

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Chief Operating Officer | Elemetal Capital

​2014 - 2017

 

Managed day-to-day operations for trading division of global precious metals company; partnered with customers to develop electronic trading solutions including APIs and custom applications.

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Consultant | Accenture Strategy

​2012 - 2014

 

Advised c-suite leadership on broad-ranging corporate strategy problems including portfolio optimization, new market entry, innovation, organizational design, and the future of media & technology.​​

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Venture Capital Analyst | ORIX Corporate Capital

​2011

 

Provided strategic expertise to General Partners regarding the viability and marketability of potential portfolio companies in the course of deploying a $500M venture capital fund.

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Associate Marketing Manager | Yahoo!

​2007 - 2010

 

Worked with senior management to prepare Yahoo! HotJobs for sale to Monster.com ($225M deal closed February 2010); managed product development, business-to-business marketing, creative, and partner marketing teams.

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Graphic Designer | H-SC Publications

​2003 - 2007

 

Worked with Director of Marketing and Director of Publications on print layout and collateral design including outdoor, direct mail, and sales support materials.